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FAQ

1. Why is my bill so high? 

For information on the District's current service fee rates, 

refer to the District's Newsletter or its Service Fees Schedule.

2. How often are you going to bill me? 

The District bills its customers annually in February.

For additional information see Billing Information.

3. Can I pay my bill with a credit card? 

Yes you can. Please refer to our Billing Information

section for instructions on how to do so.

4. I have sold my home, how do I change service? 

Please refer to our New Customers section.

5. I rent my home, am I responsible for the fees? 

It depends on your agreement with your landlord. If you are

responsible for paying our bill, please see New Customers.

6. I am a title company and I need to get a final, who do I contact? 

Please refer to our New Customers section.

7. Who do I call to report a water leak or problems with my water pressure? 

Please call: Denver Water at (303) 893-2444. After hours,

call (303) 628-6000. Additional information is located on

their website www.denverwater.org.

8. Who do I call to report a manhole cover is off or missing? 

Call the District's Maintenance Contractor:

C&L Water Solutions, Inc., at (303) 791-2521.

If you need further guidance, you can call the District's Maintenance Contractor:

C&L Water Solutions, Inc., at (303) 791-2521.